How This FAQ Works for You
We've put together this page because the same questions come up again and again — how to add funds via bKash, why a withdrawal might be pending, how to recover account access on mobile. Rather than sending you through a chain of emails, we want the answer to be here when you need it. Each section below covers one real scenario. If
your question is about a deposit that hasn't reflected, check your bKash or Nagad transaction reference first — that number is what our team uses to trace it on our end. For Rocket transfers, the same applies: keep the confirmation SMS until the balance shows. Account questions like password resets or OTP issues are handled through live chat, which you can open
directly from the lobby on any Android or iOS device. If something isn't covered here, our support team is the next step.
- bKash Deposits
- Nagad Transfers
- Rocket Payments
- Account Recovery
- Withdrawal Checks